Terms & Conditions

• Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be printed and saved for own reference.
• Once you begin you tour, you accept and abide by these terms and conditions.
• We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must ask us to resend the email confirmation of the tours you have paid for.
• All internet bookings will be confirmed by email.
• We reserve the right to sell any places reserved without full payment or a deposit.
• It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.

• There is no travel insurance cover included in the price of the tour.
• We take no responsibility for any injuries or loss to you incurred whilst you are taking part in a tour with us. We strongly recommend that you take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before you travel. You may not be accepted as a "EP Cashman & Co Ltd t/a Celtic Vacations" passenger unless you have arranged satisfactory insurance. We accept no responsibility for the theft, loss or damage to personal belongings from at any time during the duration of your tour or liability for personal injury/death at anytime during your tour.

Please note that the following cancellation terms are valid for bookings made from 10:00 GMT on 18th May 2023. For bookings made prior to this please see your booking documentation for the terms governing your booking.

Bookings for our tours can be made in four ways:

• Online, (directly) via our website
• Online, (indirectly) via agent and affiliate websites
• Offline, at our retail locations or via phone or email
• Private arrangements

3.1 Cancellation – Direct online bookings

• Guests who book online via www.celticvacations.ie enjoy our most competitive cancellation and refund terms.
• Online bookings (day tours) can be cancelled up to 24 hours before the start time of the Booking.
• The cutoff time for a tour can be viewed on the corresponding product page on our website and on your email ticket, once purchased.
• Times are based on local time in Dublin, Ireland. For example, if a tour with a 24 hour cutoff period is scheduled to commence at 08:00 Dublin time on 22nd November, you will be able to cancel for a full refund up to 07:59 Dublin time on 21st November. This is the most competitive Free Cancellation & Full Refund policy in the Irish tours market.
• If you have booked online via www.celticvacations.ie, there will be a "cancel and refund" link in your email ticket. Simply click this link and complete the steps to process your cancellation and automated refund.
• Your full refund will be made automatically and securely to the card used to make the booking. We will not issue refunds to you by other means e.g. in cash, to an alternative credit card, to your bank account or by cheque etc. It can take between 5-10 business days for your refund to make its way back through the financial system and reappear on your account, once released.
• You will receive automatic email confirmation of cancellation and refund immediately upon successful completion of cancellation. Please check your inbox to make sure you have received this as we will not enter into discussions over refunds for "no shows" where your cancellation was not successfully processed before the 24 cutoff point referenced above.
• If you choose to cancel after the cutoff time governing the tour you have booked, no refund will be granted. Likewise, no refund or partial refund will be made once a tour has commenced, or in respect of any tour package, accommodation, meals or any other services that have started to be utilised.
• Please bear in mind that our tours are priced in Euros. Exchange rates are fluctuating 24/7 and are a function of currency trade at a global level. We have no control over exchange rates. We will only refund to you the full EUR amount we received at time of booking.
• The banks / credit card companies which facilitate your booking levy "booking fee" charges (typically in the region of 2.9% and detailed in your cart before checkout). These are financial transaction charges levied by the banks and are not part of your "tour price". Credit card charges will not be refunded if you decide to exercise your 24 hour cancellation option. Credit card fees will only be refunded in circumstances where the company is forced to cancel your booking.

3.2 Cancellation – Indirect online bookings

• Guests who book online via agents and affiliates such as e.g. www.booking.com, www.tripadvisor.com, www.viator.com, www.getyourguide.com etc. enjoy similar cancellation terms to those governing direct online bookings via our website.
• Bookings made via an agent or affiliate can only be cancelled via that agent or affiliate. Please see your ticket for instructions.
• If you need to cancel after the cutoff time for refunds has passed, you may be able to make a claim under your insurance policy.

3.3 Cancellation – Offline bookings

• All sales made offline (paid by cash or credit card in a retail location, by telephone or email) are final. If you choose to cancel a tour that you have booked offline, no refund will be granted.
• If you need to cancel a booking made offline, you may be able to make a claim under your insurance policy.
• Subject to availability, you may reschedule a booking made offline up until 24 hours before the start time of the tour, or in the case of overnight and extended tours, 72 hours before the start date. Cutoff times are based on local time in Dublin, Ireland.

3.4 Cancellation – Private arrangements

For private hire bookings, the following terms apply:

• 28 Days Notice: Full Refund Excluding Booking Deposit of 20%
• 14 Days Notice: 50% Refund Excluding Booking Deposit of 20%
• 7 Days Notice: 25% Refund Excluding Booking Deposit of 20%
• Less Than 7 Days Notice: Payment In Full Required

Any refund which has been agreed with the management of EP Cashman & Co Ltd. can only be refunded by bank transfer, it cannot be carried out using a credit card. Refunds may only be made to the bank account of the person to be refunded. This cannot be done by credit card and the onus is on the person to be refunded to provide bank account details, IBAN and SWIFT code.